Our Mission: Providing people the skills and resources to become self-sufficient through the power of work.
Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status,
ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender
identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life
experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace
represents an essential part of our culture.
Job Title: E-Commerce Specialist
Department: E-Commerce
Reports To: E-Commerce Manager
Classification: Non-Exempt
EEO-1 Category: Administrative Support Services
Safety Sensitive: Yes
Supervises: None
Job Summary
Researches, prepares items for listing, provides accurate product descriptions, packages and ships items.
Essential Job Duties
1. Maintain communication with stores regarding ShopGoodwill items .
2. Assist in maintaining orderly stockroom and in evaluating items received by stores.
3. Ensure security and loss prevention of inventory.
4. Conduct internet research on Non-ISBN items to determine value and establish competitive pricing.
5. Package and ship items to customers and to retail locations.
6. Monitor inventory to remove unsold items from the shelves in a timely manner
7. Repair unsold inventory for the E-commerce sales floor
8. Determine the value or quality of item, take photo, price, write description and upload to ShopGoodwill.
9. Enter ISBN/UPC number from donated items to determine sales status.
10. Evaluate items and determine selling or salvage status.
11. Clean and organize work area; assist with trash and salvage removal.
12. Effectively manage time to ensure that work is completed.
13. Maintain quality control in departmental operations.
14. Contribute to team success by involving others in work processes, decisions and actions.
15. Track and maintain adequate inventory levels.
16. Monitor product activity to determine high selling items.
17. Stay abreast of position-related knowledge and trends in area of expertise.
18. Ensure that the customer’s perspective is a driving force behind customer satisfaction
19. Seek to understand the customer’s circumstances, problems, expectations and needs
20. Identify customer service issues and create solutions
21. Build customer awareness around our mission
22. Identify and correct conditions that affect employee and customer safety.
23. Comply with safety standards
24. Identify opportunities, generate ideas to improve e-commerce operations.
25. Initiate action to maintain daily production targets.
26. Partner with all Retail players to identify, assess, create and implement process improvement
27. Embrace the values, vision and mission of LLGI
28. Initiate action to accomplish objectives and being proactive
29. Seek to understand individual differences and values to build workplace relationship
30. Learn and apply new job related information in a timely manner
31. Perform other duties as required or assigned.

Competencies
Adaptability Managing Conflict Stress Tolerance
Communication Tenacity Urgency

Education, Experience, and Credentials
Requires high school diploma or equivalent
Requires competency in internet use and a variety of computer software applications.
Requires working knowledge and use of digital camera and imaging operations.
Requires basic knowledge of selling, research and numeric proficiency.
Requires ability to be consistently at work and on time on scheduled work days.
Requires ability to communicate effectively through verbal and written messages.
Requires ability to complete tasks on time or communicate issues / problems with the appropriate person.
Interacts with people in a manner which enhances their dignity, privacy and confidentiality
Follows LLGI policies and procedures.
Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
Builds trust by interacting with others in a way that gives them confidence.
Demonstrates positive role modeling for retail staff.
Demonstrates professionalism.
Knowledge, Skills, and Abilities
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and
inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.
Physical Requirements
Work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold and
other allergens.
Full use of body to reach into gaylords up to 4 ft high to sort, lift, bend, stoop and move up 35 pounds of books
Push or pull wheeled carts with an average weight of two-hundred-fifty (250) pounds.
Ability to stand for long periods throughout each work day.
Demonstrates visual acuity to evaluate donated items for quality
Environmental Conditions
Fast paced environment with short deadlines and regular instances of critical or unusual situations.
Scope of work includes office, light industrial and warehouse settings with exposure to heat, cold, dirt, dust, pet
hair, mold and other allergens.
Subject to work in an office, light warehouse, store showroom and surrounding grounds setting
Tools and Equipment Used
Personal computer equipment, Scanner, SKU Printer, Label Printer, Laser Printer, Book Utility Cart, Gaylords for
raw & salvage books, Plastic book containers, pallet jack, wheeled spring carts, wheeled deep carts, general office
equipment, digital camera, telephone fax, packing tape dispenser, peanut / paper dispenser, bubble wrap
dispenser, utility knife, Z-racks, lift and roll carts.

Regular Contacts
LLGI Personnel Volunteers Community Service Workers
Vendors Customers Service Participants